Support

Most problems have a quick fix. Try the steps below first, then open a ticket if you are still stuck.

Help with an order

Sign in with the email you used at checkout, then open a ticket about that order. The "Get help" button on your order page works too.

Ask on Discord

Questions before you buy, updates and community help. Never post your key in a public channel.

Join the Discord

Common fixes

Connection problems

If a tool can't reach its licence server, change your DNS to Cloudflare (1.1.1.1 and 1.0.0.1), then flush the DNS cache (ipconfig /flushdns on Windows). Still failing? Turn off any VPN, proxy or DNS filter like NextDNS or AdGuard, or try Cloudflare WARP or a phone hotspot to rule out your network.

My key didn't arrive

Check your email, including the spam folder, and your order page (the link is in your receipt). You can also sign in with your email to see every order.

Key invalid, already used or revoked

Paste the key without spaces. Keys lock to one computer, so after a hardware change or a Windows reinstall, press Reset PC on your order page or on your keys page, then enter the same key on the new PC. Out of resets? Open a ticket. Keys are revoked after chargebacks, payment disputes or sharing.

Windows or my antivirus blocked the file

Some tools are not code-signed yet, so SmartScreen may warn you. Click More info, then Run anyway. If your antivirus removed the file, restore it and add an exclusion for that one folder only. Always download from your order page.

The file is corrupted or won't open

Delete it, download the ZIP again from your order page, extract it to a normal folder like Documents, and run it from there.

A game update broke it

Update the tool first (most update themselves when they start), then restart the game and the tool. If it still fails, tell us the game version, the tool version and what happens.

Still stuck?

Open a ticket from your order page or ask in our Discord. Include your order email, the exact error text or a screenshot, your Windows version and what you already tried. Never post your key in a public channel.

Tickets are for customers, which keeps answers fast for the people who need them. Read the FAQ for questions before buying.